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Certinia PSA-Sysadmin Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: This section covers Security, how to manage User Access by Assigning & Managing, Permission Controls, User Access by Assigning Permission Controls, Workspaces, how to assign Workspaces to New Users, and how to maintain workspaces to Reflect Personas within the organization.

Topic 2

Configuration Management: In this section, the topics covered include General Configuration & UX customization, Customize Page Layouts, configuring Task Time Entry Mode, and creating Report and Dashboard Folders.

Topic 3

Automated Jobs & Scheduled Maintenance: In this section, the focus is on how to schedule Jobs

Topic 4

Schedule
Review
Delete Scheduled Jobs According to Business Needs; Perform Routine Cleanup, Configuration in 'Actuals Configuration Group' and Set Mode for Calculation, and App Log Maintenance.

Topic 5

PSA Custom Settings, Configuration Groups, and Metadata: This section covers Lightning Components & Visualforce Pages, how to manage Lightning Pages, use Field Sets to Customize Lightning and
or Visualforce Pages, PSA Configuration Groups, Manage Configuration Groups, PSA Custom Settings, Review & Maintain Existing Custom Settings, and creating
importing Regions-Practices-Groups.

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Certinia PSA System Administrator 2023 Sample Questions (Q37-Q42):

NEW QUESTION # 37
Managers within your company are using the Resource Planner to check a resource's availability but report that they are not seeing the Availability column on the Resource Planner.
Which two of the following could be causing this issue? (Choose two.)

A. Managers don't have the field level access to Resource Availability
B. Resource Availability column is not selected under the Resource Planner columns list
C. Utilization Ermine checkbox is deselected under Utilization custom settinqs

Answer: A,B

Explanation:
* Issue: Missing Availability Column in Resource Planner
* TheResource Plannerdisplays resource availability, but missing settings can cause the column to disappear.
* Cause 1: Resource Availability Column is Not Selected (Correct - Option B)
* Step 1:Open theResource Planner.
* Step 2:Click on theColumns Listsettings.
* Step 3:Ensure that"Resource Availability"is selected as one of the displayed columns.
* Step 4:Save changes and refresh the planner.
* Cause 2: Field-Level Access Restrictions (Correct - Option C)
* Step 1:Navigate toSetup > Object Manager.
* Step 2:Search for theContact Object(which holds Resource Availability data).
* Step 3:Go toField-Level Securityand check if"Resource Availability"is visible for managers.
* Step 4:If necessary, updateField Permissionsto grant access.
* Incorrect Option (A: Utilization Ermine Setting)
* There isno setting named "Utilization Ermine"under Utilization Custom Settings.
* Utilization settings do impact availability calculations, but they do not hide the column from the Resource Planner.
* PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Pages 75-77.
References:

NEW QUESTION # 38
Which of the following are currently available PSA workspaces?

A. Project Management Workspace, Resource Management Workspace. Services Delivery Workspace
B. Project Management Workspace, Task Planning Workspace. Services Delivery Workspace
C. Project Management Workspace Milestone Forecast Workspace Resource Management Workspace

Answer: C

NEW QUESTION # 39
Managers within your company are using the Resource Planner to check a resource's availability but report that they are not seeing the Availability column on the Resource Planner.
Which two of the following could be causing this issue? (Choose two.)

A. Utilization Ermine checkbox is deselected under Utilization custom settinqs
B. Managers don't have the field level access to Resource Availability
C. Resource Availability column is not selected under the Resource Planner columns list

Answer: A,C

NEW QUESTION # 40
Which of the following is NOT true regarding version upgrades?

A. Any features that might have a significant impact on your data are disabled by default
B. Some enhancements and fixes are enabled automatically
C. All features are enabled by default

Answer: C

NEW QUESTION # 41
A manager was looking at utilization for a resource for the last two months. The resource was identified as
80% utilized for each month, but the subtotal section showed 160% for the user for that same two month period.
How can the report be fixed to show 80% instead of 160%?

A. Create a Summary Level formula so the subtotal is calculated and not summed
B. Set the "Utilization" setting for Target Utilization Approach to "Weighted"
C. Adjust the Resource's work calendar to 40 hours and refresh the report

Answer: A

Explanation:
* Understanding the Issue
* The report shows80% utilization per monthbut160% over two months.
* This happens becausepercentages are summed instead of averagedin the subtotal.
* Solution: Use a Summary Level Formula (Correct - Option B)
* Step 1:Open theUtilization Reportin Salesforce Reports.
* Step 2:ClickEdit Report.
* Step 3:Add aSummary Level Formulainstead of summing percentages.
* Step 4:Define the formula: Utilization Subtotal=SUM(Billed Hours)SUM(Available Hours) ext
{Utilization Subtotal} = rac{ ext{SUM(Billed Hours)}}{ ext{SUM(Available Hours)}} Utilization Subtotal=SUM(Available Hours)SUM(Billed Hours)
* Step 5:Save and rerun the report to validate the fix.
* Why Not Other Options?
* Option A (Adjusting Work Calendar): The work calendar controls available hours but does not fix subtotal errors.
* Option C (Target Utilization Approach - Weighted): This setting affects calculation logic but does not solve subtotal summation errors.
* PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 114.
References:

NEW QUESTION # 42
......

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